We've built our systems to be secure enough to make it hard for a foolish thief to try and enter them. That said, sometimes this friction can make it hard to access our facilities, particularly if you are a first timer.
Here's a collection of the tips that we've heard are the most useful, from storagers just like yourself:
Press the “Get Entry Code” button in the app just before you access the unit each time (your code will change throughout the day so will be a different code in the morning and evening).
Give the * button a very gentle tap to begin. If this turns blue, the lock is now ready for you to enter your access code. If this flashes red, briefly pause before trying again.
Enter the numbers slowly and patiently, with a small gap between each entry. You should hear 1 beep after each press. The keypad is purpose-built & is patient - you are under no pressure to press the buttons quickly so you can take your time.
If the keypad does flash red at any point, please pause for a few moments before starting the sequence with the * again. I know it’s frustrating when you’re in a rush & just want to get in, but the red flash & long beep is the keypad telling you to start afresh.
If an incorrect code has been entered 3 times in a row, the keypad will temporarily shut down as a security measure (you'll hear a long beeping sound, and then it will be unresponsive). Please wait 30 seconds and then try again.