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Troubleshooting

How to solve issues that occasionally crop up at a facility and individual units.

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Written by Pippa
Updated over 2 months ago

Someone's items are inside my unit

If someone has left their items inside your unit, please do the following:

  1. Contact us at [email protected]

  2. We will either provide move your booking to a similar unit, or if you are happy to continue using the same space our team will remove the previous items.

Only one member at a time is booked into a unit, which means whoever has left their items will not be able to access your unit.

If you are ever returning from some time away and think you will not make back it before your booking expires, please email us at [email protected] and we will assist.

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